FAQ
Q: What materials are your file bags, file boxes, and file racks made of?
A: Our organizational products are crafted from high-quality, durable materials to ensure long-lasting use. File bags are typically made of water-resistant polyester or thick kraft paper for protection. File boxes feature sturdy cardboard or plastic, designed to hold heavy stacks of documents without bending. File racks are constructed from metal or reinforced plastic for stability, ideal for daily desktop or office use.
Q: Can I return or exchange a product if it doesn’t meet my needs?
A: Yes, we accept returns and exchanges within a reasonable period from delivery, provided the product is unused, in its original packaging, and in perfect condition. Products damaged during transit or with manufacturing defects are also eligible for return or replacement. Please note that return shipping costs may apply unless the issue is due to our error.
Q: Do your products come in different sizes and styles?
A: Absolutely. We offer a variety of sizes and styles to suit diverse organizational needs. File bags come in standard letter size and larger options for bulk documents. File boxes are available in different heights for short-term or long-term storage. File racks include desktop, wall-mounted, and stackable styles, designed to save space and keep files accessible.
Q: How long does it take to process and ship my order?
A: Orders are processed within 1-2 business days, excluding weekends and public holidays. Shipping times vary by location: standard shipping takes 3-7 business days, while expedited options (if available) take 1-3 business days. You will receive a tracking number once your order is shipped to monitor its progress.
Q: Are your products suitable for both home and office use?
A: Yes, our file bags, file boxes, and file racks are designed to be versatile for both home and office environments. They are perfect for organizing personal documents, work files, student notes, or important papers, helping you keep any space clutter-free and functional.