Shipping Policy
We are committed to providing you with fast, reliable, and transparent shipping services for all your organizational supply orders, ensuring your file bags, file boxes, and file racks arrive safely and on time. This shipping policy outlines our processes, timelines, and guidelines to keep you informed every step of the way.
All orders are processed within 1-2 business days after placement, excluding weekends and public holidays. Processing time includes order verification, packaging, and preparation for shipment. We take great care in packaging your items to prevent damage during transit—each file bag, file box, and file rack is wrapped securely to ensure they reach you in perfect condition, ready for use in your workspace.
Shipping times vary depending on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited shipping options (if available) can deliver your order in 1-3 business days. Please note that these are estimated times and may be subject to delays due to unforeseen circumstances such as weather conditions, carrier disruptions, or high order volumes.
We ship to most regions worldwide, with shipping costs calculated at checkout based on your location, order weight, and shipping method. You will have the opportunity to review all shipping costs and estimated delivery dates before completing your purchase, so there are no hidden fees.
Once your order has been shipped, you will receive a shipping confirmation with a tracking number (if applicable), allowing you to monitor your package’s progress until it arrives at your doorstep. Please note that tracking information may take 24-48 hours to update after your order is dispatched.
If your package arrives damaged, missing, or incorrect, please contact us promptly to resolve the issue. We recommend inspecting your order upon delivery and documenting any damage with photos, as this will help expedite the resolution process. We are dedicated to ensuring your satisfaction with every order, from purchase to delivery.
Please keep in mind that international orders may be subject to customs duties, taxes, or fees imposed by your country’s government. These charges are the responsibility of the recipient and are not included in your order total or shipping costs.