Return & Exchange Policy
We want you to be completely satisfied with your purchase of file bags, file boxes, and file racks. This Return & Exchange Policy outlines the guidelines for returning or exchanging products, ensuring a fair and straightforward process for all customers.
To be eligible for a return or exchange, products must be unused, unopened, and in their original packaging, with all tags and accessories intact. Returns and exchanges must be initiated within a reasonable period from the date of delivery—please refer to the timeline indicated at checkout for specific details.
Products that are damaged during transit, have manufacturing defects, or are incorrect (e.g., wrong size, style, or item) are eligible for a full refund, replacement, or exchange at no additional cost. To process such claims, please document the issue with clear photos of the product and packaging, as this will help expedite the resolution.
For returns due to personal preference (e.g., change of mind, incorrect size chosen), return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping method for returns, as we are not liable for packages lost or damaged during the return transit.
Once we receive and inspect your returned item, we will notify you of the status of your return. If approved, refunds will be processed to your original payment method within a few business days—please note that refund processing times may vary depending on your payment provider.
Exchanges are subject to product availability. If the requested exchange item is out of stock, we will offer you a full refund or an alternative product of equal value, with your consent.
Certain items may be excluded from returns or exchanges, such as custom-made products or items that have been used, damaged, or altered by the customer. We reserve the right to refuse any return or exchange that does not meet the above guidelines.